Rechnungshilfe
This is your contact person with us. Please note the indicated business hours.
The contract account number forms the direct link to your consumption point. A customer may have several contract accounts by all means, e.g. if energy or water is obtained at several consumption points. The contract account number stores all the contract data for a consumption point. The contract account numbers are pooled under what is known as the business partner (= customer number). The contract account serves to identify you and simplifies communication on the phone, for example. Our service staff can help you most quickly with the aid of the contract account - similar to a customer number. If you have any questions, we therefore always require your contract account number. You can find this on your annual consumption statement. If you ever move or terminate the energy or water supply contract, your contract account will also expire. You will then receive a new contract account number for the new consumption point.
The billing period is the period between two bills. The amount you are billed is based on the level of consumption during this period. This is usually a full year. However, if you have moved house, for example, this can also be less than a year. (more information)
The consumption point is the location (address) at which you consume your electricity or gas/water and where the meter is located. This could be your flat or house, for example, or your garden, cellar or garage.
The consumption point is the location (address) at which you consume your electricity or gas/water and where the meter is located. This could be your flat or house, for example, or your garden, cellar or garage.
Number of kilowatt hours (kWh) of electricity (gas) or cubic meters (m³) of water that have been supplied to you in the specified billing period. This is determined based on the difference in your meter readings (previous year - current).
The net sum is the amount you pay for your consumption. The turnover or value added tax is added to this amount on your bill. Together these give the actual gross amount to be paid.
The prices of all of the goods and services you buy include a value added tax (VAT). This is currently 19% (electricity and gas) or 7% (water) of the net amount.
Everything we buy is subject to a specific tax. This is what is known as a consumption tax. This means it is levied on goods which are consumed in some way. This tax is referred to as a turnover tax, or sometimes a value added tax (VAT). It is currently set at 19% of a net amount. The net amount plus the VAT gives the sum you pay to us - the gross amount. (more information)
We calculate your waste water bill on behalf of the town/city or municipality. The entirety of this sum is passed to the town/city or municipality.
The advance payments made are all the advance payments paid by you so far. There are normally 11 of these. The 12th advance payment is only levied or due with the invoice. If, for example, we have not received an advance payment on time, fewer than 11 advance payments may have been taken into account in the annual statement. The simplest way to check the number of advance payments already settled is by using your statements.
On the annual statement, the advance payments are totaled up and compared to your actual consumption. If you have consumed far less than originally estimated and paid in advance, you will have a positive (+) credit. In this case, you will receive some money back from us. If you have paid less, you will have a negative (-) credit (i.e. a debit), which means you will have to pay us outstanding amounts. Please note that the 12th advance payment is, as a matter of principle, not included in the "advance payments made" and only becomes due with the annual statement. The debit amount should consequently correspond to a normal advance payment. If the debit is far higher than the 12th advance payment, the cause lies in a higher consumption, for example.
We must receive your billed amount by the settlement date. If you have set up a standing order or direct debit, this will take place automatically.
This is where we store your bank details. Please check these carefully on your statement.
We estimate your consumption for the coming year using the consumption in the previous year. To extrapolate electricity and gas heating, we also include temperature-dependent consumption factors (thermal gas billing). Your expected costs are calculated from this. We split this amount into 12 equal bills, whereby the last deduction is a component of the annual consumption statement. (more information)
Since consumption can vary widely within a household, a consumption-dependent advance payment has been arranged for each type of consumption (electricity, gas, water, waste water). This is the sum of the respective individual advance payments and corresponds to your monthly advance payment.