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Your bill
explained

Explanatory films

A series of entertaining explanations of factors affecting your bill.

Watch the films

What energy
really costs

Take a quiz to find out how much your electricity really costs.

Start the quiz

Customised
service

Get information and advice tailored to your needs.

Contact the Customer Centre

Meter
FAQs

Quick answers to your meter questions.

Read about the meters

Submit
Meter readings

Send us your meter reading easily and conveniently.

Go to the submission page

Consumption
overview

Discover the savings potential of your household devices.

Take a look at the potential savings

Bill
payment

FAQs on paying your bill.

Display the FAQs

SEPA payment transactions

Quick answers to SEPA payment transaction questions.

SEPA information

Stromzähler

Where is my electricity meter?

How do I know what type of meter I have?

Where can I find my meter number?

Where do I take the meter reading from?

What do HT and NT mean?

Why monitor your meter reading?

When is the meter reading taken?

To whom does the meter belong?

Why do I need an electricity meter?

What is the point of a smart meter?