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Your bill
explained

Explanatory films

A series of entertaining explanations of factors affecting your bill.

Watch the films

What energy
really costs

Take a quiz to find out how much your electricity really costs.

Start the quiz

Customised
service

Get information and advice tailored to your needs.

Contact the Customer Centre

Meter
FAQs

Quick answers to your meter questions.

Read about the meters

Submit
Meter readings

Send us your meter reading easily and conveniently.

Go to the submission page

Consumption
overview

Discover the savings potential of your household devices.

Take a look at the potential savings

Bill
payment

FAQs on paying your bill.

Display the FAQs

SEPA payment transactions

Quick answers to SEPA payment transaction questions.

SEPA information

Fragen und Antworten zum Thema SEPA

All your SEPA questions answered

What is SEPA?

What are the advantages of SEPA?

When will I need to switch to SEPA?

What are IBAN and BIC?

Where can I find my IBAN and BIC?

A standing order is now a SEPA direct debit mandate

What is the Creditor Identifier?

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