×

Your bill
explained

Explanatory films

A series of entertaining explanations of factors affecting your bill.

Watch the films

What energy
really costs

Take a quiz to find out how much your electricity really costs.

Start the quiz

Customised
service

Get information and advice tailored to your needs.

Contact the Customer Centre

Meter
FAQs

Quick answers to your meter questions.

Read about the meters

Submit
Meter readings

Send us your meter reading easily and conveniently.

Go to the submission page

Consumption
overview

Discover the savings potential of your household devices.

Take a look at the potential savings

Bill
payment

FAQs on paying your bill.

Display the FAQs

SEPA payment transactions

Quick answers to SEPA payment transaction questions.

SEPA information

Ratschläge zur Rechnungsbegleichung

How can I protect myself against having to make back payments?

Advance payments or paying bills should always be paid regularly and on time. As REWAG we incur supply, sales and labour costs, for example. This is why we also need a regular income. You should also give priority to electricity, heating and rental payments, too.

Tips

  1. Are you currently receiving unemployment benefit or other financial benefits? You could also transfer your monthly advance payments to us directly. This will ensure the payment is always made. To do this, you simply need to submit an informal application to the job centre or social services.
  2. Keep a constant eye on your monthly income and expenditures. Write them down in a household diary, for example. Your expenditures should not exceed your income.
  3. Calculate your regular monthly expenditures, e.g. rent, electricity, insurance, telephone, etc. You can then use the remainder for your other outgoings. Even small budgets can be managed easily this way.
  4. If you have a low income or small pension, you should check your eligibility for state benefits or aid (housing benefit, basic income support).
  5. Your advance payments should correspond to your electricity consumption. Please contact our customer service staff, who will be happy to help you with this. Phone: 0800 601 601 0 (free from German landlines and mobile phones)

How can I monitor my consumption? 

  1. By regularly taking your meter reading, you will be able to monitor and control yourconsumption. Take a note of your reading at least once a month in the form of a table and compare the readings.
  2. If your advance payments are too low, this will cause large supplementary payments to appear on your annual statement. This can cause several problems. If your advance payments are too high, you could receive a pleasant surprise on your annual statement in the form of a reimbursement. However, you may have needed this money earlier on in the year.
  3. We would be happy to help you adjust your advance payments. Please contact your personal customer service advisor who will be happy to help you with this.
  4. Hire an ammeter from us free of charge and switch this between the consumer and the electric socket. This will help you to identify power-hungry devices. You can obtain further advice by prior arrangement from our energy advisors in our customer centre. Telephone: +49 (0)941 601-3275 or email energieberatung@rewag.de

What should I do if I’m just about to have my electricity cut off or it already has been?

If you are in arrears with your payments, in the worst case scenario, your power will be cut off. However, we don’t just cut your electricity off just like that. You will receive several notifications from us prior to this happening. 

If this is the case for you, please contact us as soon as possible. This is the only way we can help you. Better still: if you can, settle all outstanding payments as quickly as possible. Then, you will not receive a suspension notification.

As a rule, we provide four weeks’ notice of any suspension of supply. You therefore have sufficient time. However, if you miss this deadline, or even forget, you will still be given a grace period of three business days before receiving a final notification. Now you will need to hurry though, as we will have no other choice but to suspend your electricity supply. However, it shouldn’t reach this point. 

And please note the following:

Preventing the suspension of your supply is considerably easier than reinstating a suspended supply. This is associated with various formalities, time and costs.

Suspending and reinstating a supply costs money. Save yourself the cost and get in touch with us in good time. We can only help you if you help yourself.

The costs for suspending the supply shall be reimbursed by the customer. REWAG shall invoice the customer a lump sum for the resulting costs. The basis of calculation shall be provided on request by the customer; the lump-sum calculation must be easy to understand and must not exceed the loss to be expected in the ordinary course of events. The customer is also permitted to provide evidence that such costs have not been incurred or that they are significantly less than the amount of the lump sum. The supply shall be reinstated immediately if the grounds for the suspension are no longer applicable and the costs of the of the suspension and restoration have been paid; insofar as the payment is not made in cash, this should not prevent the customer from shortening the suspension period, even in the case of a standing order, by paying the costs of the suspension immediately by transfer.

Suspension of the connection usage: EUR 57.80 (exempt from VAT)

The costs for restoring the supply shall be reimbursed by the customer. REWAG shall invoice the customer for the overall resulting costs. The basis of calculation shall be provided on request by the customer; the lump-sum calculation must be easy to understand and must not exceed the loss to be expected in the ordinary course of events. The customer is also permitted to provide evidence that such costs have not been incurred or that they are significantly less than the amount of the lump sum. The supply shall be reinstated immediately if the grounds for the suspension no longer apply and the costs of the of the suspension and restoration have been paid; insofar as the payment is not made in cash, this should not prevent the customer from shortening the suspension period, even in the case of a standing order, by paying the costs of the restoration immediately by transfer.

Restoration of the connection usage: EUR 57.80 (net), EUR 68.78 (gross) (brutto)

Save yourself the cost and get in touch with us in good time. We can only help you if you help yourself.

What are the options for a recipient of the German ALG II unemployment benefit (“Hartz IV”) if I’m about to have my electricity cut off, or if my supply has already been suspended?

Article 22 SGB II of the German Social Security Code (paragraph 7, clause 2) states that “insofar as ALG II unemployment benefit is provided to cover accommodation and heating, [... it is] to be paid to [...] other entitled recipients on behalf of the individual entitled to benefits. It should be paid to [...] other entitled recipients if its use for the intended purpose by the individual entitled to benefits is not guaranteed. This is particularly the case if there exits an arrears of energy costs which could lead to a suspension of the energy supply.”
Furthermore, it [Article 22 SGB II (paragraph 8)] states that “insofar as ALG II unemployment benefit is provided for accommodation and heating, [...] debts [may] also be transferred insofar as this is justified to ensure accommodation or to alleviate any comparable financial distress. These should be transferred if this is justified and necessary and there would otherwise be the threat of becoming homeless.”